At Pure Dutch, we want you to be 100% satisfied with your purchase. Want to exchange or return an item? No problem! You can do so within 14 days of the delivery date .
SALE : Items purchased during a sale or at a discount and returned will be refunded in the form of a store credit card.
How do you register a return?
To initiate your return or exchange, you must first register it with our customer service. This helps us process your return correctly and quickly. Do n't simply return a package without registering it first. This prevents your package from getting lost.
Send an email to puredutchinfo@gmail.com with the following information:
Our customer service will contact you as soon as possible with further instructions.
You are responsible for the return costs from your home to the online store. When returning a product, you must include the returns form. You can request this from customer service:
What are the return conditions?
Please handle the product with care and ensure it is properly packaged when returning it.
How does exchanging a product work?
Want to exchange a product, for example, because it doesn't fit? No problem! Contact our customer service and specify which items you'd like to exchange. Once approved, you'll receive a credit so you can quickly reorder the desired product. WHO PAYS THE RETURN SHIPPING COSTS?
What if my desired exchange product is out of stock?
If the product you wish to exchange is no longer available, we will contact you to find a suitable solution.
What should I do if a product is defective or damaged?
We're happy to resolve this for you! Please contact our customer service directly at puredutchinfo@gmail.com and send a photo of the complaint. Also include your name and order number so we can help you as quickly as possible.
How long does it take to process a refund?
We do our best to process your return quickly. Once your return has been received at our warehouse, we aim to process it within 14 business days . It may take up to 3 business days for the refund to appear in your account.
Entered the wrong delivery address?
If you accidentally made a mistake with the shipping address, please contact us as soon as possible. We will try to correct the order before it ships.
